Exhibitor Move-In Bulletin

CLICK HERE TO VIEW THE SWITCHBACK PROGRAM SCHEDULE

MOVE-IN HOURS:

 Sunday, June 15           1:00PM – 7:00PM (Booths 400sqft and larger)
 Monday, June 16          8:00AM – 7:00PM (All booths)

Please review the Shipping, Move-in & Move-out Information page in the Exhibitor Resource Center for more information.

REGISTRATION HOURS
Monday, June 16                 8:00 AM – 6:00 PM
Tuesday, June 17                 8:00 AM – 6:00 PM
Wednesday, June 18         8:00 AM – 2:00 PM

CLICK HERE TO REGISTER FOR BADGES

IF YOU HAVE QUESTIONS REGARDING REGISTRATION, PLEASE EMAIL [email protected]

EXHIBIT HALL HOURS
Tuesday, June 17                9:00AM – 6:00PM
Wednesday, June 18         9:00AM – 4:00PM*

*No exhibit can be removed in whole or in part prior to the close of the show at 4:00pm on Wednesday, June 18th.

Exhibit Hall Access: Badged Exhibitors may access the exhibit hall at 7:00 AM on Tuesday and Wednesday to prep for opening. PLEASE NOTE: Attendees are not allowed to enter the exhibit hall until the exhibit floor opens each day – Do not schedule meetings with attendees at your booth prior to the exhibit hall opening as Security will not allow them into the hall.

No one under the age of 18 is permitted in the Exhibit Hall during move-in and move-out. 

Minors may attend, but may not register themselves; individuals under the age of 21 will be granted limited Event access.

Badges are required by everyone, including infants & children.

Badges may not be used by more than one person.

Exhibitors are permitted to conduct business only within their booth space. Selling, distribution of materials, or promoting outside your exhibit booth space is strictly prohibited. Promotion of other events is not allowed.

QUESTIONS? Feel free to contact our Customer Service Team at [email protected] or via phone at (207) 842.5504.

LEAD RETRIEVAL

Maximize the return on your trade show investment and order the XPress Connect App from Convention Data Services, the

official lead retrieval provider. The XPress Connect App for your phone or tablet is the all-in-one solution for exhibitor lead

management, enabling you to capture and qualify valuable sales leads by scanning the QR codes on everyone’s badges. CLICK HERE – TO PLACE YOUR ORDER.

Already ordered the Xpress Connect Lead Retrieval App? Be sure to watch our quick How-To video on how to install and use the app below.

PLEASE NOTE: If you will not be onsite at Switchback, please be sure to pass these instructions along to your exhibitor reps.

Questions about Lead Retrieval? Contact Convention Data Services (CDS) at 1-800-746-9734.

The Exhibitor Service Desks, located on the right of Exhibit Hall B (behind the Switchback and OIA booth), will provide you with information and assistance on the following:

Freeman – Furniture, Cleaning, Labor, Shipping
Encore – Audio-Visual, Computers, Rigging, Lighting
Gaylord Exhibitor Services – Electrical, Telephone, Internet, Security
XPress Leads/CDS – Lead retrieval/badge scanning equipment

During move-in it is important that crates & containers be removed from the floor and placed in storage as soon as they are empty. All empty crates/containers should be closed securely with an “EMPTY” tag containing your booth number and company name affixed. “EMPTY” tags may be obtained at the Freeman Exhibitor Service Desk at any time. Open or untagged items will not be removed from the floor and will clutter the aisle and your booth. An “EMPTY” tag attached to your empty crates & containers will expedite their removal from storage and return to you at the close of the show.

Accessible storage for items that exhibitors need to access during the show will be available through Freeman.  Examples include giveaways, extra parts, extra AV equipment, etc. – it is not empty storage.  All orders for accessible storage must be placed on-site at the Freeman Service Center behind Switchback and OIA booth in Exhibit Hall B.  Storage rate includes all labor involved with pick up and deliveries. Storage and rates are for the entire show, no daily storage rate. Please note space is limited.

Media Room – Ryman Studio C

Registration – Tennessee Lobby B

Exhibitor Services Desk – Ryman Exhibit Hall B, behind the Switchback and OIA booth

Exhibits – Ryman Exhibit Hall B 1-4

Trailheads Theater – Exhibit Hall, Booth #445

Product Spotlight – Exhibit Hall, to right of entrance

Campground – Exhibit Hall, Hall B5

Lactation Space – Ryman Studio R

Switchback & OIA Booth – Exhibit Hall, Booth #460

Keynotes/General Sessions – Tennessee Ballroom C

Conference Sessions & Education – Ryman Studios DE, FG, & HI

Attendee Lunch and Coffee & Snack Huts – Exhibit Hall

Complimentary Wireless Internet will be available throughout our contracted space (meeting rooms, offices, exhibit hall, and Registration).

Network name: Switchback
Network password: switchbackspring25

Business Center at the Gaylord Opryland Resort & Convention Center

T: 615-391-0381

Location: Located on the 1st Floor next to the Presidential Ballroom

Hours of Operation:
Open everyday, 6am to 9pm
24-hour Internet Access
24-hour self-service printing and copying

Services: Large document reproduction, offset printing and bindery service, 24-hour self-service printing and copying, shipping and receiving.

CLICK HERE – FOR THE FULL ‘SECURITY & SAFETY’ INFORMATION FROM THE EXHIBITOR RESOURCE CENTER

Security
Please take every precaution to guard your merchandise and property from theft. Watch and take care of any personal possessions and never leave your booth unattended. At the end of each day, lock away or remove anything of value from their booth. Exhibitors may hire a private security guard by contacting the Gaylord Opryland at 615-458-6390.

Surveillance
Any thefts or suspicious activity should be immediately reported to the Gaylord Opryland Security at 615-458-5555.

Lost and Found
To turn in or claim a lost item, please go to Registration and speak with Switchback Event Management staff.

In Case of an Emergency at the Venue:
Call the 24-hours Gaylord Opryland Security at 615-458-5555.
Trained officers will respond to your emergency immediately.

In Case of a Building Evacuation:
Once a Fire Alarm has been activated, an evacuation message will direct hotel visitors to evacuate. This message will continue to play in the affected area(s) via public address system until the issue has been resolved.

Follow directional signage and or Gaylord employees as to the exit directions needed. Gaylord employees and leaders working within the affected area(s) will assist hotel visitors during this time. Hotel employees will assist with ADA or any guest requesting assistance.

Remember to use stairs, all elevators will not function during an active alarm.

Once the issue has been resolved an “All Clear” message will play.

Additional Emergency Phone Numbers 

Nearby Pharmacies, Urgent Care, & Hospitals For Switchback

Download the event app to start building your schedule and setting meetings. You should have received an app invite email from [email protected], sent to the same email you registered for Switchback with.